Compt: How to Manage Team FAQs - Admins

Admins can use the Team FAQs page in Compt to provide employees with answers to common questions about their stipends and reimbursements. Compt includes several default questions to help teams get started, but Admins can edit, delete, or add their own FAQs to better match their company’s policies and communication style.

Each FAQ must be Published before it becomes visible to Employees in Compt. Admins can manage, edit, and publish questions from the Manage FAQs section within the Stipend Admin area.

OVERVIEW

The Team FAQs page allows Admins to maintain a centralized list of frequently asked questions that Employees can view in Compt. These FAQs help explain stipend usage, reimbursement expectations, and company-specific policies.

Admins can:

• Edit existing default questions
• Delete questions that are not relevant
• Add new custom questions and answers
• Publish FAQs so they are visible to Employees
• Customize messaging about reimbursement timing

FAQs remain hidden from Employees until they are Published.

WHEN TO USE

Use the Team FAQs page when you want to:

• Provide employees with answers to common stipend questions
• Explain reimbursement expectations or payroll timing
• Customize communication about company benefits
• Reduce repetitive employee questions

BEFORE YOU START

Before updating FAQs, confirm the following:

• You have Admin access in Compt

• You know the information you want Employees to see

• You understand your company’s reimbursement and payroll process

HOW TO

1. Log into Compt.
2. Click Stipend Admin in the main navigation.

3. Click Manage FAQs.

   

4. Locate the Reimbursement Information section.

   

5. Enter or update the message explaining your company’s payroll or reimbursement schedule so Employees know when to expect reimbursement after submitting a claim.
6. Review the existing list of default questions provided by Compt.

7. Click the downward triangle icon next to a question to expand the answer.

   

8. Choose one of the following options:

   • Edit to modify the question or answer

   • Delete to remove the FAQ

   • Publish to make the FAQ visible to Employees

9. To create a new FAQ, click Add a new FAQ.
10. Enter the Question and Answer you want Employees to see.
11. Click Publish to activate the FAQ.

WHAT HAPPENS NEXT

• Once a FAQ is Published, it becomes visible to Employees in their FAQ section in Compt.
• Employees can view these answers anytime to better understand how their stipends and reimbursements work.
• Admins can return to Manage FAQs at any time to update, edit, or remove existing FAQs.

TROUBLESHOOTING

FAQ is not visible to employees

• Possible cause:
  • The FAQ has not been published.
• Solution:
  • Expand the question and click Publish.

FAQS

Q: Why can’t employees see the FAQ I created?

A: FAQs only appear to Employees once they have been Published.

Q: Can I edit a FAQ after it has been published?

A: Yes. Expand the question, click Edit, make your changes, and save the update.

Q: Can I remove the default FAQs provided by Compt?

A: Yes. You can delete any default FAQ that does not apply to your company.

Q: What should I include in the reimbursement information message?

A: Many Admins include a short explanation of their payroll schedule so Employees know when to expect reimbursement after submitting a claim.