Compt: How to Integrate Rippling with Compt – Admins

OVERVIEW

Compt and Rippling have partnered to provide an API that seamlessly synchronizes specific information from Rippling to Compt. Using this integration means you no longer need to manage your employee information in the Compt platform manually. This integration is perfect for customers looking to automate the day-to-day management of their team list when using Compt. This integration is one-directional and cannot be used to transmit data from Compt to Rippling.

What the integration does:

• Syncs employee information from Rippling to your Team page in Compt.
• Checks for changes every day, including new hires, updated employee details, and terminations.
• Lets you choose which Rippling fields update in Compt, for example hire date, department, location, and groups.
• Uses synced groups to decide which stipends each employee is eligible for.

What the integration doesn't do:

• It doesn't sync payroll. You still run payroll in Compt from Payroll on the left sidebar.
• It doesn't send data from Compt to Rippling.

WHEN TO USE

Use this article when:

• Your company uses Rippling as its HR system (HRIS).
• You want new hires, changes, and terminations in Rippling to reach Compt automatically.
• You're checking or changing which Rippling fields sync to Compt.
• You want to run a sync right away instead of waiting for the hourly sync.
• You need to check whether a Rippling sync worked.

BEFORE YOU START

You need:

• Admin access in Compt, so you can open Settings.
• Access in Rippling to install apps from the Rippling App Shop.
• Rippling's Identity & Access Management package. Rippling requires it to install apps from the App Shop.
• The Rippling integration turned on for your Compt account. Contact your Customer Success Manager (CSM) or reach out to support@compt.io.

Check these Compt settings before you connect. Synced employees appear in Compt automatically, so these settings apply to them right away:

• New hire invitation (Settings > Employees): Controls whether and when new employees get their Compt invitation email. You can choose not to send it automatically, or send it on the hire date, on the first day of the next quarter, or a set number of days after the hire date. Invitations go out between 4 and 5 AM EST and are based on hire dates, so map the hire date field from Rippling.
• Default user roles (Settings > Employees): Sets the roles new users get in Compt. Role values that come from Rippling override these defaults.
• Group change (Settings > Stipends): Controls when stipend funding updates after an employee's group changes in Rippling. Options are Immediately, First of next month, and Beginning of next cycle.
• Group names: Groups synced from Rippling that set stipend eligibility must exactly match the group names in Compt, including capitalization and spacing. A mismatch can affect stipend funding. Contact your CSM or support@compt.io before you finalize your field mapping.

HOW TO

Step 1: Install the Compt app in Rippling

1. Log into Rippling.
2. Go to the Compt app in the Rippling App Shop: https://www.rippling.com/app-shop/app/compt
3. Install the Compt app.

Step 2: Ask Compt to turn on the integration

1. Email support@compt.io or contact your CSM.
2. Ask them to turn on the Rippling integration for your Compt account.
3. Wait for their confirmation before you go to Step 3.

Step 3: Connect Rippling in Compt

1. Log into Compt.
2. Click Settings on the left sidebar.
3. Click the Integrations tab.
4. On the Rippling tile, click Connect.
5. Click Start Setup. Rippling opens so you can connect it to Compt.
6. Click Connect Existing Account.
7. Review the read-only information Compt is asking to access in Rippling.
8. Scroll to the bottom of the page.
9. Click Authorize.
10. Choose which employees Rippling should set up in Compt automatically.
11. Click Continue.
12. Choose when employees should get access to Compt.
13. Click Continue. Rippling sends you back to Compt.
14. Click Confirm.

The integration is now set up in both Rippling and Compt.

Step 4: Map Rippling fields to Compt

1. In Compt, click Settings on the left sidebar.
2. Click the Integrations tab.

3. On the Rippling tile, click Edit API Field Mapping.

   

4. Select the Rippling fields you want to sync to your Team page in Compt.

If you don't see a Compt field you need, or you need a custom field, email support@compt.io to have the field created.

Step 5: Run a sync now (optional)

The sync runs automatically every morning. To run it right away:

1. Click Settings on the left sidebar.
2. Click the Integrations tab.
3. On the Rippling tile, click Trigger employee sync.

Step 6: Check the sync results

1. Click Settings on the left sidebar.
2. Click the Integrations tab.
3. On the Team sync logs tile, click View sync logs. The logs show the results of each employee roster sync.
4. Click Team on the left sidebar to confirm your synced employees appear.

WHAT HAPPENS NEXT

• Compt checks Rippling every day (in the morning) and updates your Team page when employees are added, changed, or terminated in Rippling.
• New employees get their Compt invitation based on your New hire invitation setting.
• When an employee's group changes in Rippling, their stipend funding updates based on your Group change setting.
• You can review every sync in Settings > Integrations > Team sync logs > View sync logs.
• To change which fields sync later, repeat Step 4.
• Payroll isn't affected. Keep running payroll from Payroll on the left sidebar.

Employees don't need to do anything except accept their Compt invitation and log in.

TROUBLESHOOTING

I can't install the Compt app from the Rippling App Shop

• Check that your Rippling account has the Identity & Access Management package. Rippling requires it for App Shop apps. If you don't have it, contact your Rippling account team.

Nothing happens when I click Connect on the Rippling tile

• Confirm that Compt has turned on the Rippling integration for your account. Contact your CSM or support@compt.io.

Employees aren't showing up in Compt

• Check which employees you chose to set up in Compt during Step 3. Employees outside that choice don't sync.
• Wait until the next day for the next sync, or run one now (Step 5).
• Click View sync logs on the Team sync logs tile to look for errors.
• On the Team page, clear the Hide Deactivated Team Members checkbox to check whether the employee is deactivated.

New employees didn't get a Compt invitation

• Check Settings > Employees > New hire invitation. If invitations aren't sent automatically, go to Team, select the employees, and click Actions > Send Invitation.
• Make sure the hire date field is mapped from Rippling. Scheduled invitations are based on hire dates.
• Invitations go out between 4 and 5 AM EST. Check again the next day.

An employee's stipend funding is wrong after a group change

• Check Settings > Stipends > Group change to see when funding changes take effect.
• Make sure the group name from Rippling exactly matches the group name in Compt, including capitalization and spacing.

A field I need isn't in the field mapping list

• Email support@compt.io to have the field created.

If none of these steps fix the problem, email support@compt.io with the affected employee's name and what you see in the sync logs.

FAQS

Q: Does Compt integrate with Rippling?

A: Yes. Compt has a direct integration with Rippling that syncs your employee roster from Rippling into Compt. You set it up in Settings > Integrations > Rippling.

Q: How often does Rippling sync with Compt?

A: Once a day in the morning. To run a sync right away, click Edit Integration on the Rippling tile, then click Trigger Employee Sync.

Q: Does the Rippling integration sync payroll?

A: No. It syncs your team roster only. You still run payroll in Compt from Payroll on the left sidebar. If you need payroll data to sync automatically, ask your CSM or email support@compt.io to find out whether an SFTP file transfer fits your setup.

Q: Can Compt send data back to Rippling?

A: No. The integration is one-way, from Rippling to Compt.

Q: Where can I see if the Rippling sync worked?

A: Click Settings on the left sidebar, click the Integrations tab, and click View sync logs on the Team sync logs tile. To see the synced employees, click Team on the left sidebar.

Q: Will new hires from Rippling get a Compt invite automatically?

A: It depends on your New hire invitation setting in Settings > Employees. You can send invitations on the hire date, on the first day of the next quarter, or a set number of days after the hire date, or turn off automatic invitations.

Q: What happens when someone's group changes in Rippling?

A: Compt updates their group at the next sync. Their stipend funding changes based on your Group change setting in Settings > Stipends: Immediately, First of next month, or Beginning of next cycle.

Q: Can I change which Rippling fields sync to Compt?

A: Yes. Click Edit API Field Mapping on the Rippling tile and update your selections. For a custom field, email support@compt.io.

Q: Where are the Rippling settings in Compt?

A: Click Settings on the left sidebar, then click the Integrations tab. Connecting, field mapping, and manual syncs are all on the Rippling tile. Sync results are on the Team sync logs tile on the same tab.