Compt: How to Check Your Stipend Claim Status and Reimbursement – Employees

To check a claim, click Stipend activity in the side menu. The Claims submitted tab lists every stipend claim you have submitted. The Status column shows In review, Processed, or Rejected, and the Payroll processed column shows Unprocessed or a date.

Reimbursement is processed through payroll. For exact timing, Employees should click When will I get paid? on the Stipend activity page, or check FAQs in Compt for company-specific details.

OVERVIEW

Compt is a reimbursement platform that lets Employees use employer-funded stipends for eligible expenses. A claim is your request to be reimbursed from a stipend.

The Stipend activity page shows where each of your stipend claims is in claim review and whether it has been included in payroll. It has two tabs:

• Claims submitted: claims you have submitted
• Drafts: claims you started but have not submitted yet, such as a claim created by emailing a receipt

Each claim on Claims submitted shows these columns: Stipend, Amount, Submitted date, Expense date, Payroll processed, Category, Status, and Description. Click Filter to narrow the list.

The When will I get paid? link is at the top of the page.

What each status means:

• In review: You submitted the claim, and it is waiting for or going through claim review.
• Processed: Your claim was approved for reimbursement through payroll. Check the Payroll processed column to see whether your company has included it in a payroll run.
• Rejected: Your claim was not approved and will not be reimbursed.

What the Payroll processed column means:

• Unprocessed: Your company has not yet included the claim in a payroll run. You don't need to do anything.
• A date: Your company processed the claim for payroll in Compt on that date. This is not necessarily the day the money reaches you.

Business expense reports and professional development requests don't appear on Stipend activity. Track business expenses on the Business expenses tab and professional development requests on the My development tab, both in the side menu.

WHEN TO USE

Use this article when you want to:

• Find out when you will get reimbursed
• Check whether a claim was approved or rejected
• Understand what Unprocessed or a date in the Payroll processed column means
• Find a claim you started but did not submit

BEFORE YOU START

• Make sure you can log into Compt.
• Make sure you have submitted or started at least one stipend claim. To submit one, see Compt: How to Submit a Claim – Employees.
• Your company decides how claims are reviewed and when payroll runs. Some companies approve certain claims automatically.

Admins are the people at your company who manage Compt, often on the HR or People team.

HOW TO

To check the status of a claim:

1. Log into Compt.
2. Click Stipend activity in the side menu on the left.
3. Click the Claims submitted tab.
4. Find your claim by its Stipend, Amount, and Submitted date.
5. Read the Status column to see where your claim is in claim review.
6. Read the Payroll processed column to see whether your company has included the claim in a payroll run.

To find out when you will be reimbursed:

1. Click Stipend activity in the side menu.
2. Click When will I get paid? at the top of the page.
3. For more company-specific details, click FAQs in the side menu.

To find a claim you have not submitted:

1. Click Stipend activity in the side menu.
2. Click the Drafts tab. Claims you started but did not submit are listed here.

WHAT HAPPENS NEXT

• A claim stays In review or Open until your company approves or rejects it.
• When your company approves the claim, its status shows Approved.
• When your company includes the claim in a payroll run, the status will update to Processed and will show the date it was processed meaning you can expect it to show in a paycheck soon after that date.
• If your company rejects the claim, its status shows Rejected and you will receive an email notification. Your company decides whether to return the funds to your stipend. Check your balance on My stipends.

Reimbursement is processed through payroll. For exact timing, Employees should click When will I get paid? on the Stipend activity page, or check FAQs in Compt for company-specific details.

TROUBLESHOOTING

If your claim has been In review for a long time:

• Review timing depends on your company. Click FAQs in the side menu for company-specific details. As an example, some companies review expenses on a monthly cadence, so you may not see the status update immediately, even if the expense is good to go.

If Payroll processed shows a date but the reimbursement isn't in your pay yet:

• Click When will I get paid? at the top of Stipend activity to check your company's timing.
• If that time has passed, contact your company's HR or People Ops Team.

If your claim was rejected:

• If you didn't receive a notification email, please contact support@compt.io.
• Check your balance on My stipends. If the funds were returned, you can submit a new claim with the correct details.

If you can't find a claim:

• Click the Drafts tab on Stipend activity. Claims you started but did not submit, such as claims created by emailing a receipt, are listed there.
• If it was a work expense, check Business expenses in the side menu.
• If it was a professional development request, check My development in the side menu.

If FAQs is empty or doesn't answer your timing question:

• Your company writes the answers in FAQs and may not have published them yet. Contact your company's HR or People Ops Team.

FAQS

Q: When will I get reimbursed?

A: Reimbursement is processed through payroll. For exact timing, Employees should click When will I get paid? on the Stipend activity page, or check FAQs in Compt for company-specific details.

Q: How do I check the status of my claim?

A: Click Stipend activity in the side menu. On the Claims submitted tab, look at the Status column.

Q: What does In review mean?

A: Your claim was submitted and is waiting for or going through claim review by your company.

Q: Does Processed mean I've been paid?

A: Not necessarily. Processed means your claim was approved for reimbursement through payroll. Check the Payroll processed column: Unprocessed means it hasn't been included in a payroll run yet, and a date means your company processed it for payroll on that date. Reimbursement is processed through payroll. For exact timing, Employees should click When will I get paid? on the Stipend activity page, or check FAQs in Compt for company-specific details.

Q: My claim says Unprocessed. What does that mean?

A: Unprocessed in the Payroll processed column means your company has not yet included the claim in a payroll run. You don't need to do anything.

Q: What does the date in the Payroll processed column mean?

A: It's the date your company processed the claim for payroll in Compt. It is not necessarily the day the money reaches you. Reimbursement is processed through payroll. For exact timing, Employees should click When will I get paid? on the Stipend activity page, or check FAQs in Compt for company-specific details.

Q: Why was my claim rejected or denied?

A: Companies reject claims that don't meet their stipend policy or guidelines, for example when the purchase isn't in an eligible category or the receipt is missing details. If you don't know why your claim was rejected, please reach out to support@compt.io.

Q: If my claim is rejected, does the money go back to my stipend?

A: Your company decides whether to return the funds to your stipend. Check your balance on My stipends. If the funds were returned, you can submit a new claim.

Q: Can I change a claim after I submit it?

A: For steps, see Compt: How to Edit a Stipend Claim – Employees.

Q: Where are my drafts?

A: Click Stipend activity in the side menu, then click the Drafts tab.

Q: I don't see my business expense or professional development request. Where is it?

A: Business expense reports are on Business expenses, and professional development requests are on My development. Both are in the side menu.